Privacy Policy for Fiks digitalt ledsagerbevis (digital carer certificate)

Fiks digitalt ledsagerbevis and the associated website ledsagerbevis.no have been established for Norwegian municipalities by the Norwegian Association of Local and Regional Authorities (KS) on assignment from the Norwegian Directorate for Children, Youth and Family Affairs. The service is established on the Fiks platform.

The municipality is the data controller

Fiks digitalt ledsagerbevis (digital carer certificate) is used by municipalities. The individual municipalities are responsible for processing your personal data that appears in the digital carer certificate. For further details see your municipality's privacy policy, which can be found on its website.

1. Introduction

This privacy policy describes how we, as data processor, process personal data in connection with the Digitalt ledsagerbevis service. KS Digitale fellestjenester AS is committed to safeguarding your privacy and complying with the provisions in the EU General Data Protection Regulation (GDPR).

2. Description of services

Digitalt ledsagerbevis is a processing tool used by the municipality to issue carer certificates.

2.1 The case officer registers information about the resident such as national identity number, name, surname, address, and telephone number, uploads a photo, and specifies the number of carers and the validity of the carer certificate. The letter sent to the resident uses the Svarut solution to the resident digitally or by post.

2.2 Digitalt ledsagerbevis also has an app for residents that enables them to download their carer certificate digitally on their mobile. This is supported by iOS and Android, and the carer certificate can also be viewed in a browser.

2.3 ledsagerbevis.no is a website that provides information to residents about the carer certificate service.

3. Data processor

The data processor for Digitalt ledsagerbevis is KS Digitale fellestjenester AS, 931 796 003. For any questions concerning the processing of personal data, please contact us at fiks-sikkerhet@ks.no.

4. Data controller and data protection officer

The individual municipalities are the data controller for the personal data that is processed in Digital ledsagerbevis. The individual municipality's data protection officer is responsible for monitoring and providing guidance to the municipality in connection with matters pertaining to data protection. The contact details of the data protection officer in the relevant municipality can be found on the municipality's website.

5. Personal data and the purpose for processing

We process personal data for Digitalt ledsagerbevis that is necessary for providing the service, including name, contact details and the content of the letter sent through the service. The purpose is to ensure that letters are sent to residents securely and efficiently.

6. Recipients of personal data

The personal data that we process in digitalt ledsagerbevis is only shared with the individual resident who has ordered a carer certificate or is registered as a parent or guardian. We do not share the personal data with other parties, unless we are required to do so by law or with the consent of the data subject.

7. Storage and protection of personal data

We store the personal data for as long as is necessary to fulfil the purpose of the processing or as required by law. We have implemented the necessary technical and organizational security measures to protect the personal data from unauthorized access, alteration, deletion or disclosure.

8. Your rights

As data subject you have the right to access, correct, delete, restrict processing, data portability and to object to the processing of your personal data. To exercise these rights, please contact the individual municipality's data protection officer.

9. Amendments to the privacy policy

We reserve the right to update this privacy policy when necessary. Notice of any changes will be provided within sufficient time before they enter into force. We recommend that you regularly review this privacy policy to remain up-to-date on how we process personal data.

10. Complaints to the supervisory authority

If you are of the opinion that our processing of personal data is not in compliance with the General Data Protection Regulation (GDPR), you have the right to file a complaint with the Norwegian Data Protection Authority. The contact details of the Norwegian Data Protection Authority are available at their website: datatilsynet.no.

11. Contact details

Each municipality has its own data protection officer. This person can help you if you have any questions about access, rectification, erasure or transporting the data concerning you that is held in municipal systems. You will find details of how to contact the data protection officer on your municipal council's website. If you do not find what you are looking for from your municipality, or you have questions for KS Digitale fellestjenester AS regarding this Privacy Policy or our processing of personal data, please contact us at fiks-sikkerhet@ks.no.